1. Nature of the Service
Objectif Emploi’s private coaching services provide personalized career support, primarily delivered by qualified employment counsellors.
Depending on your needs, certain services may be provided by career counsellors who are members of the OCCOQ.
Depending on the package selected, services include:
- Improving professional documents and profiles, such as résumés, cover letters, and LinkedIn profiles.
- Individual coaching sessions.
- Guidance on job searching and career development.
2. Payment Terms
Full payment is required at the time of registration.
Your service booking is confirmed only once payment has been received.
3. Refund Policy
Services are non-refundable once delivery has begun, including:
- Work on documents.
- The first session.
Before the service begins, cancellation requests may be considered on a case-by-case basis.
4. Rescheduling and Cancellation of Sessions
For services that include sessions:
- Rescheduling requests must be made at least 24 hours in advance.
- If you miss a session or cancel late, the session will be considered used.
5. Service Timeframes and Validity
- Light Package: Delivery within 5 to 7 business days.
- Advanced Package: The service must be completed within a maximum of one month.
- Personalized Sessions: Valid for three months.
After the applicable period, unused services will be considered expired.
6. Client Responsibilities
The client agrees to:
- Provide accurate and complete information.
- Submit the necessary documents.
- Participate actively in sessions.
Objectif Emploi cannot be held responsible for outcomes resulting from inaccurate or incomplete information.
7. Document Revisions
For the Light and Advanced packages:
- One minor revision is included.
- The revision must be requested within seven days of delivery.
- Additional requests may incur extra fees.
8. Confidentiality
All information shared is treated confidentially, in accordance with Québec’s Law 25 on the protection of personal information.
9. Limitation of Liability
Objectif Emploi is committed to providing quality professional support.
However, no specific outcome can be guaranteed, including:
- Securing employment.
- Obtaining a promotion.
- Achieving a particular result in a recruitment process.
The guidance provided is based on industry best practices but may vary depending on the circumstances.
10. Intellectual Property
All documents, tools, guides, and content provided remain the property of Objectif Emploi.
They are intended for personal use only and may not be reproduced, shared, or used for commercial purposes without written authorization.
11. Use of the Service
The client agrees to use the services lawfully, ethically, and in accordance with these terms.
Any abusive, fraudulent, or inappropriate use may result in suspension of the service.
12. Refusal or Discontinuation of Service
Objectif Emploi reserves the right to refuse or discontinue a service at any time on reasonable grounds, including failure to comply with these terms.
13. Changes to Services
Objectif Emploi reserves the right to modify its services, content, or prices at any time without prior notice.
14. Service Languages
Services are offered in:
- French.
- English.
- Spanish.
- Arabic.
Services are provided in the language selected at registration.
15. Governing Law
These terms are governed by the laws of the Province of Québec.
Any dispute will be submitted to the courts having jurisdiction in the judicial district of Montréal.
16. Changes to These Terms
Objectif Emploi reserves the right to modify these terms at any time.